Terms of Sale

This distance sales agreement is written to meet the consumer-protection requirements of the European Union, the United States, and Türkiye. Where mandatory local law grants you greater rights, those rights prevail.

Article 1 — Parties

Trading name: justhang

Seller: Elif Akman İnan

Address: Güzelyurt Mah. Çınar Sk. Hisar Evleri Koop. B Blok No: 4, Apt. 9, Merkez/Nevşehir, Türkiye

Email: [email protected]

Phone: +90 545 585 49 96

Buyer: the customer who places an order through www.justhang.com.tr. By accepting these Terms, the Buyer agrees to pay the order amount and any applicable shipping costs or taxes.

Legal basis — EU: CRD Art. 6(1)(b)–(c). Türkiye: Distance Contracts Regulation Art. 5/1(a). US: FTC seller-identification disclosure.

Article 2 — Subject of the Agreement

These Terms govern the sale and delivery of the artwork(s) the Buyer orders electronically through justhang.com.tr, and set out the rights and obligations of both parties. The Buyer confirms having read the essential characteristics, sale price, payment method, delivery terms, and right of withdrawal before ordering. The pre-sale information shown at checkout and the invoice form an integral part of this agreement.

Legal basis — Türkiye: Law No. 6502 Art. 48 and the Distance Contracts Regulation. EU: CRD Art. 1–3 (scope).

Article 3 — Products, Prices & Currency

The essential characteristics and sale price of each item are shown on the product page and the order-summary screen. Prices are displayed in your selected currency (USD as the base currency; EUR and GBP also available). For orders to the USA, delivery is DDP — import duties are included. For customers in Türkiye, prices are shown in Turkish Lira and include VAT (KDV). The listed prices are the sale prices.

Legal basis — EU: CRD Art. 6(1)(a),(e). Türkiye: Distance Contracts Regulation Art. 5/1(c),(d). US: FTC total-price disclosure.

Article 4 — Payment

Payments are processed securely through PayTR. We accept Visa and Mastercard; international bank transfer (SWIFT) is also available on request. Transactions are protected by 3D Secure and 256-bit SSL, and card details are not stored on our systems. The Buyer must complete payment before the item is dispatched; if payment is not received or is cancelled, the Seller is released from the obligation to deliver.

Legal basis — EU: CRD Art. 6(1)(g). Türkiye: Distance Contracts Regulation Art. 5/1(e). US: FTC payment-terms disclosure.

Article 5 — Delivery

Each piece is made to order; production takes 7–10 business days, and the item is delivered within 30 days at the latest, together with its invoice. We offer free worldwide shipping via express couriers such as FedEx, DHL, and UPS. If the Seller cannot deliver due to force majeure, the Buyer is informed and may cancel the order; in that case the amount is refunded within 14 days.

Legal basis — EU: CRD Art. 18 (delivery within 30 days). Türkiye: Distance Contracts Regulation (30-day delivery). US: FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

Article 6 — Inspection on Delivery

Please inspect the parcel on delivery. If the packaging looks damaged, open and check it in the presence of the courier; if there is damage, record it with the courier and do not accept the parcel. The Buyer is responsible for checking the item at the time of delivery.

Legal basis — Türkiye: Distance Contracts Regulation (buyer inspection on delivery). EU/US: general consumer practice.

Article 7 — Right of Withdrawal & Returns

For non-custom items, the Buyer may withdraw within 14 days of delivery, without giving any reason and without penalty, by a clear written statement (email, phone, or post). Items must be returned unused, undamaged, and in their original condition with the invoice; used or damaged items are not accepted for change-of-mind returns.

General rule (US & EU customers): For change-of-mind returns, return shipping and any customs/import charges on the return are paid by the Buyer.

Customers in Türkiye: For the right of withdrawal (cayma hakkı), the Seller covers the return shipping cost; the Buyer is not charged return shipping when using the carrier the Seller designates DHL.

Custom and personalized pieces (custom size, color, or composition) are excluded from the right of withdrawal. This exclusion does not apply to faulty, damaged, or incorrect items.

Legal basis — EU: CRD Art. 9 (withdrawal), 14(1) (return cost where disclosed), 16(c) (custom exclusion). Türkiye: Distance Contracts Regulation Art. 9, 15; as amended 24.05.2025 (in force 01.01.2026), the consumer is not charged return shipping for withdrawal (former Art. 13/3 repealed). US: contractual policy disclosed per FTC.

Article 8 — Refunds

After the returned item is received and inspected, the Seller refunds the original payment method without undue delay and within 14 days. The Seller may withhold the refund until the goods are received or the Buyer supplies proof of return, whichever is earlier.

Legal basis — EU: CRD Art. 13. Türkiye: Distance Contracts Regulation Art. 12. US: FTC timely-refund requirements.

Article 9 — Personal Data & Privacy

The Buyer's data is processed in accordance with our Privacy Policy and is not shared with third parties except the service providers necessary to fulfil the order (such as the courier and the payment provider, PayTR). The Seller maintains data security in line with applicable law.

Legal basis — EU: GDPR (Regulation (EU) 2016/679). Türkiye: Law No. 6698 (KVKK). US: applicable state privacy laws (e.g., CCPA).

Article 10 — Intellectual Property

All designs, text, images, logos, graphics, and software on the site are the exclusive property of Elif Akman İnan (justhang). Copying, reproducing, or using this content elsewhere without prior written permission is prohibited, and the Seller reserves the right to pursue legal remedies for any infringement.

Legal basis — Türkiye: Law No. 5846 on Intellectual and Artistic Works. EU: Directive 2001/29/EC (InfoSoc). US: Copyright Act and DMCA (17 U.S.C.); Berne Convention.

Article 11 — Limitation of Liability

The Seller is not liable for direct or indirect loss arising from technical faults, interruptions, transmission delays, or system failures during use of the site, nor for the content or privacy practices of third-party sites linked from it. Nothing in this clause limits the Buyer's mandatory statutory consumer rights.

Article 12 — Force Majeure

The Seller is not responsible for delays or failures caused by events beyond its reasonable control (for example, natural disaster, epidemic, war, strike, government action, or infrastructure failure). The Buyer will be informed of any such event affecting the order.

Article 13 — Governing Law & Dispute Resolution

This agreement is governed by the laws of the Republic of Türkiye. If you are a consumer resident in the EU or the UK, you also benefit from the mandatory consumer-protection provisions of your country of residence.

For customers in Türkiye: the Consumer Arbitration Committee (Tüketici Hakem Heyeti) has mandatory jurisdiction for disputes below the monetary threshold announced annually by the Ministry of Trade (for 2026, TRY 186,000); above this, the Consumer Courts have jurisdiction, and mandatory mediation under Law No. 6502 Art. 73/A is a precondition to litigation. The competent courts are those of the Seller's or the Buyer's place of residence.

For customers in the EU: you may use the European Commission's Online Dispute Resolution (ODR) platform. The Seller's records constitute valid evidence in any dispute.

Legal basis — Türkiye: Law No. 6502 Art. 68, 73/A. EU: Regulation (EU) No 524/2013 (ODR) and Rome I Regulation Art. 6 (consumer protection). US: governing-law / forum clause herein.

Article 14 — Entry into Force

These Terms, consisting of fourteen articles, take effect once read by the parties and approved electronically by the Buyer at the time of order. Placing an order and completing payment constitutes acceptance of these Terms.

Legal basis — EU: CRD Art. 8 (formal requirements). Türkiye: Distance Contracts Regulation Art. 6.