FREQUENTLY ASKED QUESTIONS
- Which size should I choose?
We know choosing the most suitable and aesthetic size for your space can sometimes be confusing. That's exactly why we created a special "Wall Art Size Guide" to make it easy and inspire you! As a member of our site, you can access this guide instantly and discover which size best suits your wall, your furniture, and your style.
Sign up to reach your size guide and join the justhang family here.
- I'd like to change the color/size of a design I love. What should I do?
We can customize the color or size of any of our designs to match your space and taste. To start the process or discuss the details, get in touch with us here.
(A small note of transparency: because these pieces are produced exclusively for you, they are not eligible for return or exchange.)
If you'd like to see our previous custom work and find more inspiration, click here.
- My order is a gift. What should I do?
Being part of making your loved ones happy with a justhang design is a true joy for us. Simply check the "Gift" option on the payment page when placing your order. You can also write your personal message in the note field at this step. This thoughtful packaging and note service is completely free.
(A small reminder: rest assured, no price or invoice information is ever included inside gift packages. Your invoice is sent electronically, directly to your email only.)
- Which payment methods can I use?
We use the PayTR payment infrastructure so you can complete your purchase safely and easily. You can choose from the following methods:
Credit & Debit Cards: We accept international Visa and Mastercard credit and debit cards. American Express (AMEX) cards are also accepted.
Installment Options: At the payment step, you can view the installment plans your bank offers and choose the one that best fits your budget.
Bank Transfer (SWIFT): Bank Transfer (SWIFT): You can also pay via international bank transfer. Please get in touch with us for our banking details.
(A small security note: Our site is protected with a 256-bit SSL certificate. All transactions are carried out through your bank's 3D Secure infrastructure, and your card details are never stored on our servers.)
- Will I pay for shipping?
No! As justhang, to make your shopping experience as enjoyable as possible and free of extra costs, we cover all shipping fees on your order, no matter your cart total.
We offer free worldwide shipping, and for orders to the USA, delivery is DDP (Delivered Duty Paid) — meaning import duties are included, with nothing extra to pay on arrival.
Just choose the design that suits your wall best; your piece will be carefully packaged and delivered safely to your door.
- When will my order arrive?
We don't sell from stock — each piece is made to order especially for you. We begin preparing your order on the first business day after it's placed. Our production process takes 7–10 business days. Once your order is ready, we'll notify you by email. When we hand your package to the courier, you'll receive a tracking number.
For more detailed information, see our Shipping & Payment page.
- How do I hang the piece on my wall? Will it damage the wall?
Hanging justhang designs is quick and effortless. We include the hanging hardware you'll need in the package. You'll just need a tape measure to mark the right spot and a hammer to fix the nails.
No heavy tools or drills needed! Depending on the size of your piece, just two or at most three nails are enough for installation. This way, your wall won't suffer any real damage — only tiny nail marks that are easy to patch later.
- How do I care for and clean this wall art?
Our pieces are made with care from 100% cotton cord and solid spruce wood. To keep their natural texture and original form looking great for years, just follow these simple care steps:
Dusting & Airing: Once or twice a year, gently take the piece off the wall, lightly shake it out, and air it in an open space to remove any dust.
Wood Care: You can wipe the solid spruce wood with a very slightly damp cloth.
Washing Warning (Important): Because the piece is 100% cotton, the cords must never come into contact with water. Washing with detergent, soap, or similar chemicals will completely ruin the natural form.
Smoothing the Cords: Light creases may form during shipping. After hanging, you can gently comb the cords with a wide-tooth comb or simply your fingers. Never use an iron, as it will shorten the cords.
- Do you accept cancellations and returns?
Yes! Except for custom-made orders (those with color or size changes made to your request), you can return all other items within 14 days. Simply get in touch with us. (See the next answer for how the return process works.)
If you think there's an error in your order or you've changed your mind, you can cancel within 12 hours of placing it.
To cancel, exchange, or return your order, contact us here.
Please note: For returns due to a change of mind, return shipping costs and any customs or import charges that may arise during the return are the responsibility of the buyer. This does not apply to faulty, damaged, or incorrect items — in those cases, we cover all costs.
- How does the return process work?
When you request a return, the process works as follows:
First, contact us here to start your return. Once we approve your return request, we'll confirm the return address and details.
You'll then ship the item back to us using a carrier of your choice. Return shipping costs, and any customs or import charges that may arise during the return, are paid by the buyer. (For faulty, damaged, or incorrect items, we cover these costs in full.)
Please pack the item completely and securely so it isn't damaged in transit, and ship it back to us.
Once we receive and inspect the returned item, we'll begin the refund process. Your refund will be issued to your original payment method within 7–10 business days, and we'll notify you by email once it's done.
- Do you accept exchanges?
Yes! Except for custom-made orders (those with color or size changes made to your request), you can request an exchange within 14 days of delivery.
If you're still within the first 12 hours of placing your order, the fastest option is to cancel your current order and place a new one with the items you'd like. For exchanges after the 12-hour cancellation window (on non-custom items), contact us here.
- How does the exchange process work?
If you request an exchange before the item reaches you:
Contact us here with your order number and the details of the new item you'd like. We'll get back to you shortly. Since each piece is made to order, preparing your new order takes 7–10 business days.
If you request an exchange after the item has reached you:
Contact us here with your order number and the new item details. Once we approve, we'll confirm the return address.
You'll ship the original item back using a carrier of your choice. Return shipping costs and any customs charges on the return are the buyer's responsibility. (For faulty, damaged, or incorrect items, we cover these costs.)
Please pack the item completely and securely. Once we receive it, we'll begin preparing your new piece right away. As it's made to order, production and dispatch take 7–10 business days.
- Do you accept corporate/bulk orders for cafés, hotels, or architectural projects?
Absolutely! We love developing large-scale and multi-piece design projects tailored to specific spaces. For wholesale and partnership inquiries on your interior design projects, hotels, offices, or restaurants, email us at [email protected]. To explore the custom order process, click here, or visit our Corporate & Bulk Orders and For Architects & Interior Designers pages.